Privacy Policy

Effective date: 19/03/24

At KENCOF Coffee, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you interact with us through our website or contact channels, or purchase our products.

Information we collect

• Personal information: when you interact with us, we may collect personal information such as your name, phone number, email address, postal address and any other information you voluntarily provide.
• Transaction information: when you make a purchase, we may collect transaction details such as the products purchased, payment information and delivery details.
• Website usage information: we may collect information about your interactions with our website, including IP address, browser type, pages visited and timestamps.

How we use your information

• To provide and improve our services: we use the information collected to fulfil your orders, respond to enquiries and improve our products and services.
• Marketing and communication: with your consent, we may use your contact information to send you promotional offers, newsletters or updates about our products and services.
• Legal compliance: we may use your information to comply with legal obligations, resolve disputes and enforce our policies.

Information sharing

We do not sell, trade or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business and deliver services to you (for example, payment processors and shipping companies). Enquiries submitted through our website form are stored using Google Forms.

Data security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

Your rights

You have the right to access, correct or delete the personal information we hold about you. You may also opt out of receiving marketing communications from us at any time.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Phone: +254 758 899 777 · +254 705 032 496
Email: info@kencof.ke
Address: KENCOF Coffee, P.O. Box 51889 – 00200, Nairobi, Kenya

Changes to this Privacy Policy

We may update this Privacy Policy at any time. Changes take effect when the updated policy is posted on our website. We encourage you to review this policy periodically. Thank you for choosing KENCOF Coffee.