FAQ
Frequently asked questions.
Ordering, payment, shipping and returns — the answers in one place.
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What types of coffee products does KENCOF offer?
KENCOF offers a variety of coffee products, including premium ground coffee, roasted beans and green beans.
How can I place an order?
Orders can be placed through our website, by phone or via email. Simply browse our selection, choose your desired products and follow the instructions for ordering — or send us an enquiry.
What payment methods do you accept?
We accept payment via credit/debit cards, mobile money and bank transfer.
How long does shipping take?
Shipping times may vary depending on your location and product availability. We strive to deliver orders promptly and efficiently.
Do you offer international shipping?
Yes, we offer international shipping. Additional charges may apply depending on the destination.
What is your return policy?
We accept returns within 2 days of purchase for unopened and unused products. Please contact us for assistance with returns and refunds.
How can I contact KENCOF for support or enquiries?
You can reach us by phone at +254 758 899 777 or +254 705 032 496, by email at info@kencof.ke, or by mail at KENCOF Coffee, P.O. Box 51889 – 00200, Nairobi, Kenya.
Are your coffee products ethically sourced?
Yes. We are committed to ethical sourcing practices and work closely with coffee growers to support fair trade and sustainable production.
Can I customise my order or request a specific blend?
Yes, we offer customisation options for bulk orders and special requests. Please contact us to discuss your requirements.
Do you provide wholesale or bulk ordering options?
Yes, we offer wholesale and bulk ordering options for businesses and organisations. Please contact us for more information and pricing.