Client Support

At KENCOF Coffee, we prioritise providing exceptional support to our valued clients. Whether you have questions, concerns or feedback, our dedicated support team is here to assist you every step of the way. Here’s how we can help:

1. Assistance with orders

If you need help placing an order or have questions about our products, feel free to reach out to our support team. We can guide you through the ordering process and provide recommendations based on your preferences.

2. Product enquiries

Have a question about a specific coffee product? Our knowledgeable support staff can provide detailed information about our coffees, roasting processes and sourcing practices.

3. Order tracking

Once your order is placed, we’ll provide you with tracking information so you can monitor its progress. If you have any questions about the status of your order or delivery, our support team can provide updates and assistance.

4. Returns and refunds

Need to start a return or request a refund? Our support team can assist you with the process, ensuring a smooth and hassle-free experience. We’re here to help resolve any issues and ensure your satisfaction.

5. Customisation and special requests

Interested in customising your order or requesting a special blend? Our support team can work with you to accommodate your preferences and provide personalised solutions.

6. General enquiries and feedback

Have feedback or a general enquiry? We welcome your questions, comments and suggestions. Our support team values your input and is committed to continuously improving our products and services.

Contact us

Phone: +254 758 899 777 · +254 705 032 496
Email: info@kencof.ke
Address: KENCOF Coffee, P.O. Box 51889 – 00200, Nairobi, Kenya

Our support team is available during business hours. If you need assistance outside these hours, please leave us a message and we’ll get back to you as soon as possible. Thank you for choosing KENCOF Coffee.