Terms and Conditions

Effective date: 19/03/24

Thank you for choosing KENCOF Coffee. Please read the following terms and conditions governing your use of our products and services carefully.

1. Product information

KENCOF Coffee offers a range of premium coffee products, including ground coffee, roasted beans and green beans.

2. Ordering and payment

• Orders can be placed through our website, by phone or by email.
• Payment can be made using various methods, including credit/debit cards, mobile money or bank transfer.

3. Shipping and delivery

• We strive to deliver your order promptly and efficiently.
• Delivery times may vary depending on your location and product availability.
• Additional shipping charges may apply for certain destinations.

4. Returns and refunds

• We accept returns within 2 days of purchase for unopened and unused products.
• Refunds will be processed within a reasonable timeframe after we receive the returned items.

5. Quality assurance

• KENCOF Coffee is committed to delivering the highest-quality products.
• If you have any concerns about the quality of our products, please contact us immediately for assistance.

6. Contact information

For enquiries, assistance or feedback, please contact us:

Phone: +254 758 899 777 · +254 705 032 496
Email: info@kencof.ke
Address: KENCOF Coffee, P.O. Box 51889 – 00200, Nairobi, Kenya

7. Changes to these terms and conditions

• KENCOF Coffee reserves the right to update or modify these terms and conditions at any time.
• Any changes will be effective immediately upon posting on our website.

By placing an order with KENCOF Coffee, you agree to abide by these terms and conditions. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing KENCOF Coffee.